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Technical Support Agent

Job No: AH2190248
Location: Eight Mile Plains


Technical Support Agent - Level 1

A fantastic opportunity has become available at Covetrus, for the position of Technical Support Representative providing great customer service and technical advice for our business customers.

Covetrus is a global market leader in animal-health technology and services, dedicated to advancing the world of veterinary medicine and empowering veterinary healthcare teams. We provide a comprehensive suite of products, software, and services to help drive improved patient health, strong client relationships, and successful financial outcomes for animal health professionals. 

Come and join us as a valued member in our Asia Pacific support team!
This is a Permanent Full Time Position.


About the role:

As a member of the Help Desk team, you will be responsible for taking ownership of customer enquiries that have been escalated from the Customer Support Team. This will involve interaction with customers as well as internal staff, so a positive attitude and an ability to build rapport will be highly valuable.


Skills and experience:

As this is a technically based role it is essential that you have an excellent note taking ability that communicates in a clear and concise manner.

  • A friendly and outgoing personality with a good sense of humour
  • Enthusiasm, adaptability and flexibility
  • Previous support desk experience
  • Previous Veterinary Software or Clinic experience
  • General IT skills
  • Basic IT networking skills
  • Basic SQL skills
  • Excellent communication skills both written and verbal
  • The ability to learn and then support new software
  • The ability to multi-task and meet deadlines
  • A good working knowledge of the MS Office suite

The right candidate will receive:

  • A competitive salary
  • Full Training and on-boarding of our products and customer service!

If this sounds like you and you wish to be part of the Covetrus team, take the next step in your career and apply now!

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